Please do the following steps one at a time and afterwards verify if the problem persists.Ī) Your computer, ISP, or network might be blocking access to the Respondus servers. In most cases, the problematic settings are on the computer itself. It's important for you to access the exam by first navigating to the course and then going to the appropriate test area or content area.Ģ) If you are sure that you are accessing the quiz following the instructions in step #1 above, the problem could be caused by security settings on your computer, ISP, or network. If the instructor does the above steps, but the error persists for you, the following are potential causes for the error:ġ) The error is often caused by accessing the exam through a "reminder" entry in a toolbar or calendar. It's also possible that the instructor will see an error displayed for your exam once they open the Dashboard, and if so, they should click on the "Fix it" button to correct the error. Once the instructor opens the LockDown Browser Dashboard for the course, the problem will typically be resolved. It can also be caused if the quiz you are trying to take has been migrated into your course from an older one. The error is often caused if the course is a copy of another course, and the instructor has not yet opened the LockDown Browser Dashboard for the copy. The first thing to do is to ask your instructor to "open the LockDown Browser Dashboard for the course". The above errors indicate that LockDown Browser cannot retrieve the necessary settings in order for you to begin your exam.
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